Shipping policy
Last updated: 1 Sep 2026
Where we ship
We currently ship to the European Union, United Kingdom, Switzerland and Norway. If your country is unavailable at checkout, contact us at support@noya.fit.
Dispatch
- Orders placed before 12:00 noon (CET/CEST) on business days normally leave our warehouse the same day.
- Orders placed after noon, on weekends or public holidays normally leave the next business day.
- Pre-orders ship when stock arrives; the expected date is shown on the product page.
Estimated delivery times
- Most EU destinations: 2–4 business days after dispatch.
- United Kingdom, Switzerland and Norway: 3–6 business days after dispatch. Customs may add 1–2 days.
The delivery estimate for your address is shown at checkout. Delivery dates are estimates and may be affected by carrier or customs delays.
Shipping costs and free delivery
Shipping is calculated at checkout based on destination, order weight and basket value. Free delivery is applied automatically when your basket reaches the threshold shown in your cart and checkout; no code is required.
Tracking
You’ll receive a tracking link as soon as your order leaves our warehouse.
Duties and taxes
- European Union: VAT is included at checkout.
- United Kingdom, Switzerland and Norway: local duties or taxes, if applicable, are collected by the carrier.
Address accuracy and delivery issues
If an order is returned because of an incorrect address or missed collection, we can reship it (additional shipping charges may apply) or refund the order minus the original outbound shipping cost.
Lost or damaged in transit
Contact support@noya.fit within 7 days with your order number and photos. We’ll make it right.
Pre-orders
You may cancel a pre-order for a full refund before it ships. After delivery, our standard return policy applies.
Questions?
Contact support@noya.fit.