Refund policy
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
Returned items must be unused, in their original condition and packaging, with proof of purchase.
Starting a return
Email support@noya.fit with your order number and the item you wish to return. Please wait for our approval and return instructions before sending anything; returns sent without prior approval may not be accepted.
If you need a return shipping label, request one in your email. We will confirm whether a label is available and any applicable cost before you return the item.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact support@noya.fit promptly with your order number and photos so we can make it right. We cover the reasonable return cost for accepted claims of this kind.
Exceptions
Personalised or custom-made products and gift cards cannot be returned under our voluntary 30-day return policy. Items marked final sale may also be excluded from voluntary returns. Your statutory consumer rights, including rights relating to faulty goods, remain unaffected.
Exchanges
The fastest way to exchange an item is to request a return and, once it is accepted, place a separate order for the replacement.
European Union 14-day right of withdrawal
If your order is delivered in the European Union, you have the statutory right to withdraw from the purchase within 14 days of delivery without giving a reason. The item must be returned in its original condition. This statutory right is separate from our voluntary 30-day return policy.
Refunds
We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.
If more than 15 business days have passed since we approved your refund, contact support@noya.fit.
Product guarantee
We stand behind the quality of every NOYA piece. If a product arrives damaged or develops a manufacturing defect under normal use within 12 months of delivery, we will replace it or offer another suitable solution.
The guarantee covers manufacturing defects and material faults. It does not cover normal wear, misuse or damage caused by improper care.
Contact support@noya.fit with your order number, photos and a short description of the issue.